The Effect Of Using The Balanced Scorecard Information Technology Essay

The Effect Of Using The Balanced Score observation Information engineering EssayThis look into is basic whollyy to approach and analyse the load of the character of balance placard as a strategical direction establishment in an organisation.In the course of this enquiry, extensive books review of the equilibrize calling card pass oning be made. However, this enquiry allow for run in the confines of a case study. Since the aim of this look is to analyse the effect of using the equilibrate scorecard as a strategic solicitude system, ASDA/WALMART SUPERSTORES forget be use as a case study.ASDA/WALMART is the gage largest retailer in the United Kingdom and the use of the balanced scored card as a strategic wariness system lead do them align their vision with set objectives of the organisation. After much research stipulation of this subject press, it sack be established that this antenna evoke crap for whatsoever organisation in the retail industry.CHAPTER ONE 1.0 INTRODUCTIONThe balanced scorecard (BSC) model was substantial by US academics Robert Kaplan and David Norton in reply to the shortcomings of traditional financial measures. The balanced scorecard (BSC) is a management mformer(a)fucker that helps to align behaviour of all employees to the organisations strategy (Marr, B. Neely, A, 2003) Tuan, L.T and Venkatesh, S. supported that the balanced scorecard (BSC) supplys a framework which encourages the use of financial and non-financial measures of doing. This in any case leave behind lease organisation to grade its strategic object. This can be achieved by reconciliation four core perspectives- Financial perspective, customer perspective, internal business train aside perspective and learning and growth perspective to measure performance (Kaplan and Norton 1992) desk backsheeshSource www.theagileexecutive.comCHAPTER TWOLITERATURE REVIEW2.1 INTRODUCTIONCHAPTER THREE interrogation OBJECTIVESTo carry out a critical litera ture review to identify and assess the role of the use of balanced scorecard performance assessment systemTo examine the criticism of the balanced scorecard as against the traditional methods of performance measurements.To carry out an empirical research to establish the panoramas of the sort out Management aggroup of ASDA/WALMART about the use of the balanced scorecard as a strategic management system.To dominate out whether the in-between managers in ASDA/WALMART support the use of the balanced scorecard as a strategic management system and if they find it effective?To come to a decision on the finale to which the use of the balanced scorecard as a strategic management system is effective.3.2 enquiry OBJECTIVESAfter carrying out a literature review to collate data on the views of different indites on the use of balanced scorecard as a strategic management system, a set of points will be prep atomic number 18d. This is necessary so as to be able to subscribe a wide range of top management and nub managers view on the subject effect.In ramble to obtain pertinent selective information wishinged to achieve the objectives give tongue to below questionnaires will be sent and delivered to top management team and middle managers of ASDA/WALMART for the following reasonsTo examine the controversies of the use of the balance scorecard as a strategic management system.To analyse and establish the opinions of top management team and middle managers on the effectiveness of the balanced scorecard as a strategic management system.To draw a conclusion on the extent to which the balanced scorecard model is more effective than traditional methods of performance appraisal.3.3 RESEARCH APPROACH3.3.1 RESEARCH PHILOSOPHYBlaikie, N. (2003) defined positiveness as the research that assumes that social reality is external to people involved and precisely the aspect that can be measured ar regarded as relevant to research.Jackson, W. (1995) verbalize that rese arch just like positivism relies on experiments, persuasion and secondary data, therefore, according to the research onion model, my research philosophy is positivism based. The actor will be using questionnaire which comes under the Survey division.3.4 RESEARCH STRATEGYThe deductive approach research strategy will be apply for this research be perplex sufficient materials like journals, articles and periodicals atomic number 18 available to carry out a test on how effective is the use of the balanced scorecard as a strategic management system.This research approach will involve different researches strategies ranging from Experiment Survey, Case Study, Ethnography and swear out Research but the Survey strategy will be used for this research.Survey strategy and questionnaire option atomic number 18 elect under this category leaving behind the structured discourse and observation.Kumar, R (1999, p.104) stated that some judgment of convictions information required to carry ou t a research ar readily available but needed to be gathered or collected from different sources to get the clue to what one is trying to find out or achieve.To achieve the objective of this research as ahead stated above, questions will be tailored to answer the Research Objectives.Questionnaire was chosen because it allows the collection of data from a sizeable population i.e. the top management team and middle managers of ASDA/WALMART.The delivery and collection questionnaire method is considered appropriate for this research. The questionnaire will be delivered in person to selected top management team and middle managers, asking them of a possible date of collection. This is chosen to be the better form of questionnaire method necessary to achieve the aim of the research, Saunders et al (2009)The author considered interview as another option to this research, but realised that time whitethorn be a limiting factor. It whitethorn be impracticable to interview all the top mana gement team/middle managers of ASDA/WALMART.The author in like manner considered the convenience of answering the structured interview as responsives may be busy with other business matters on the solar day of interview. This may cause lack of concentration or simply not acquire the best from the person interviewed.If time permits, additional information by means of interview would be gathered. This will be done by carefully selecting respondents from the questionnaire who are willing to supply more information on the subject matter and are ready to be interviewed, to assist in achieving the objective of the research.A question will be in the questionnaire asking whether respondent are willing to give farther information to help achieve the research objective (Interview).Other research strategy or methods are considered out or keeping(p) for this kind of research.ADVANTAGES OF QUESTIONNAIREQuestionnaires are generally seen as been cheaper to administer compared to interviews. R esearchers and authors believe that questionnaire saves time, homo and financial resources.Bryman, A. (2004, p. 133) added that, the reduction in cost of carrying out a research is an advantage considering a adjudicate that is geographically widely dispersed.Questionnaires are also quicker to administer as they can be sent out by means of the post, distributed in an office, school or working place etc.It also offer greater anonymity as some questions are sensitive and are best asked without face to face interaction, Kumar R. added.This allows the respondent to freely express his/her opinion on the topic of research.According to Bryman, A. (2004), it has been argued that the characteristics of the interviewers (and respondents) do impinge on the answers that people give. It was discovered that characteristics like ethnicity, gender, social background of the interviewer may accede to bias the answers that the respondent provides.This is also part of the reason why questionnaire was chosen to be the most appropriate method of data collection.DISADVANTAGES OF QUESTIONNAIREDespite all these advantages, questionnaire also has its own separates and these are discussed belowQuestionnaire can only be applied to a population that can read and release. This does not provide opportunity for the population sector that is part of the research that is illiterate, very recent or old, or handicapped, Kumar R. stated.A low response rate or low feedback from the distributed questionnaire is a major disadvantage of the use of questionnaire. Some of the distributed questionnaires are thrown in the waste bin, some are forgotten where they are kept by the respondent these do not make the tec to get a perfect picture on the subject matter and conclusion may be drawn from few respondent who returned the questionnaire.Kumar, R. (1999), stated factors that can contribute to low response of the questionnaire as followsThe interest of the sample population on the topic of study t he layout and length of the questionnaire the methodology used to deliver the questionnaire.In tackling these factors for the purpose of this research, I have carefully selected analyseing firms that are directly involved in provision of non audit services. I have also considered the small business entities that desire the use of auditors for both auditing purposes and non audit services.Gill, J. and Johnson, P. (1997, p.89), stated that all questions in the questionnaire should be really relevant to the research question, therefore I have handled the issue of relevance, layout and length of question with care.I have also made up my mind to deliver the questionnaires in person to the sample of population selected and asking a convenient day and time for collection of the questionnaire. This approach will assist to reduce the enigma of low response rate experienced using questionnaires.Another disadvantage of questionnaire is that respondent does not have the opportunity to ask for clarification on issues. This does affect the quality of information supplied by respondent. The may also cause collation problem for the researcher, if different respondent interpret same question differently. In handling this, the questions in the questionnaire will be set in a simple and unambiguous manner. The questions will be stated in clear terms for all to understand.Questionnaire cannot probe, stated Bryman, A. (2004). The researcher cannot probe further on an issue apart from that which is in the questionnaire.The only way that questionnaire can be made to probe is by asking an open-ended question.In Open- ended questions possible responses are not given to the respondent. The respondent write down the answers in his/her words, Kumar, R. (1999, p.116)The disadvantage of open ended questions is that it may be difficult for the research to summarise his find as opinion of respondent may be far apart/ different from each other making it difficult for researcher to summarise and conclude.Kumar, R. (1999), gave another disadvantage of questionnaire as its inability to be supplemented with other information like interview which can be supplemented with observation.To handle this, if time permit as earlier stated an interview will be continueed to supplement (additional information) the information gathered through questionnaire.CHAPTER FOURRESEARCH METHODOLOGYConduct a review of literature on the use of balanced scorecard as a strategic management system in order to develop research question.A case study methodology will be used as the primary research methodA questionnaire will be developed with question based on the backgroundand objective of the research.The questions in the questionnaire will seek to test the research question does the use of the balanced scorecard as a strategic management system have any effect on performance?The questionnaire will be distributed to the corporate directors and also Middle Managers of ASDA.Data analysis that will be used is parcel method and chart, to evaluate the effect of non audit service on auditors independence.4. If required, conduct interviews with some auditors after the collation of Questionnaire.RESEARCH DESIGNDATA requiredThe Data required are data that will give information about the effects of the use of the balanced scorecard. Also data that will give information about how middle managers find the implementation and what their opinion will be is very essential too.SOURCE OF DATATextbooks, journals, online and articles will be consulted. Information will also be gathered through questionnaires.SAMPLE PLANNING/SAMPLE SIZEDATA ANALYSISCharts and graphs and dish out chart will be used to analyse findings.HYPOTHESIS examinationHypothesis drawn on this research will be tried and the most appropriate will be considered in the course of this project.CHAPTER tailfinEXPECTED RESULTS/FINDINGSIt is expected that the response that will be gathered from the ASDA/WALMART will be the second ary data that will be analysed to help us come to a conclusion on the research.RESOURCESI have entranceway to finances that can sustain the research program. I have access to libraries, books, journals, online e-books and organisations.CONTINGENCY PLANPlans are in place to continue with this research in case the current methodology fails. Structured interview will be used, however this approach may be time overpowering and respondents too may not be readily available.We will need to have this approach as a backup plan.